FivePoints' client service and support approach
Client service is the cornerstone of FivePoints’ success.
FivePoints provides one of the most comprehensive SLA's of any service
provider. A customer-driven document intended to capture the superior
quality of service experienced by our client.
FivePoints' culture is integral to the five points of Client Service:
- Listen intently to the client's issues
- Respond quickly with information
- Be proactive
- Assess risk and react accordingly to resolve issues
- Follow-up
FivePoints supports mission critical messaging applications with
great sensitivity paid to delivering a highly positive end-user's
experience. Due to the Wall Street (IT) experience of our founders,
FivePoints places as its core value absolute end-user satisfaction
and indeed we deliver services with this unique end-user centric
perspective in mind:
- I need Zero Tolerance! for loss of Messaging Services.
- E-mail is a mission critical business application to me.
- My Messaging must be reliable and fast.
-
E-mail and Instant messaging are critical productivity tools for me.
FivePoints achieves a high degree of customer satisfaction by embracing proactive
measures to avoid and detect problems before they impact the end-user.
In addition, we staff highly skilled technicians and engineers with
the wide breadth of experience and knowledge required to respond
to network, hardware, and software issues.
FivePoints is distinguished in the technology services industry
because we take complete ownership for every issue regardless of
its source and will collaborate with all partners and vendors to
bring quick and lasting resolutions to our clients.
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